Head of Customer Care

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer-first culture across the business. This is a pivotal leadership role that blends operational rigour with strategic influence. You will be the voice of the customer in the room - using data, insight, and experience to continuously raise standards, drive improvement, and protect the brand reputation. You’ll work closely with senior colleagues in Construction, Sales, and across the regional leadership team to ensure customer experience is central to every decision made.

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